Shipping policy
Alnaqi Fragrances operates the website www.alnaqifragrances.com By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure transparency and a smooth experience for both parties.
1. General
We offer shipping across India as well as to select international destinations. We work with trusted and professional logistics partners to ensure timely and secure delivery of your orders.
2. Domestic Shipping (Within India)
- Delivery Coverage: We currently deliver to all metro cities and most non-metro regions across India.
- Dispatch Time: Orders are usually dispatched within 1 business day of receiving the payment.
- Transit Time: Typically, delivery takes 2 – 7 business days, depending on the location.
- Delivery Window: Deliveries are made between 10:00 AM – 6:00 PM, Monday to Saturday (excluding public holidays).
- Change of Address: You may request a change of delivery address any time before dispatch.
3. International Shipping
- Countries We Ship To: We now offer international shipping to selected countries including (but not limited to) UK, USA, UAE, Saudi Arabia, and Singapore.
- Dispatch Time: International orders are typically dispatched within 2 business days after payment confirmation.
- Transit Time: Delivery time varies by destination and shipping method selected, generally ranging from 7 – 21 business days.
- Customs, Duties & Taxes: Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are not included in the product or shipping price.
- Shipping Rates: Rates are calculated at checkout based on destination and package weight.
4. Customer Service
If you have any questions or require support regarding your shipment, please contact us at:
📧 info@alnaqifragrances.com
📞 +91-8884900303 (available 10:00 AM – 6:00 PM IST, Monday to Saturday)